Webinar: Using ITIL to Align IT with Business Requirements

Here's a link to an on-demand webinar that may be of interest. Below is the description.

Increasingly, enterprise IT organizations are managing IT as a set of defined, customer-facing services. This concept of IT service management allows IT organizations to better package what they do for their customers and to more closely align their capabilities with business requirements. The worldwide de facto standard IT service management framework is the UK-government developed IT Infrastructure Library (ITIL). ITIL provides guidance on the most fundamental IT operations processes and is used by leading companies around the world for risk reduction, quality improvement, legislative compliance, and cost control. This webcast will introduce IT service management and ITIL with emphasis on the fundamental concepts and principles that IT executives need to know during the decision making process.

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