Continuing from my last post, spending a day in another person's shoes will give you an appreciation and understanding of their point of view.
Try this simple exercise - Drop any preconceptions or notions you may have and pretend you are in the position of one of your clients or end-users. Do a little role-playing to increase your empathy.
- What would you want or need to be successful?
- Why would you want it? What would you do with it? What's the value?
- When would you need it?